Skip Bin Booking Wizard
A WooCommerce-native multi-step wizard that automates skip bin rentals, from postcode validation through bin selection, add-ons, placement, and scheduling.
The business problem
Why the client needed more than a website.
Phone booking bottleneck
Staff couldn't scale intake during peak construction seasons.
Wrong bin sizes
Incorrect selections caused costly redeliveries and customer frustration.
Postcode errors
Jobs outside service zones reached the admin queue.
Compliance gaps
Waste type and prohibited materials weren't captured at intake.
User journey
How customers move through the booking flow.
Location
Google Maps autocomplete with postcode validation
Bin Selection
Visual bin cards with pricing and capacity
Add-ons
Upsell services during booking
Placement
Driveway, street, or nature strip options
Schedule
Calendar with blocked dates and lead times
Key features
What was built and why it matters for the business.
Location & zones
Google Maps autocomplete with postcode validation against operational areas.
Bin selection
Visual cards with size, capacity, pricing, and waste guidelines.
Add-on upsells
Tarp covers, extended rental, permits, presented in-flow to increase order value.
Placement options
Driveway, street, or nature strip with visual icons and compliance notes.
Waste compliance
Waste type selection with prohibited material warnings.
Smart scheduling
Calendar with holiday blackouts, lead times, and delivery windows.
Technical challenges
Problems encountered during development and how they were solved.
Challenge
Customers lost progress on page refresh
Solution
Session memory retains booking data across navigation
Challenge
Invalid postcodes wasting admin time
Solution
Zone validation before checkout proceeds
Challenge
Add-ons inconsistently offered on phone
Solution
Systematic upsell cards grouped by category during booking
Challenge
WooCommerce cart wasn't designed for rentals
Solution
Custom multi-step wizard integrated natively with WC order pipeline
Business impact
Outcomes for the client: qualitative, honest results.
Self-service bookings
Customers complete rentals without phone calls.
Higher order values
Add-ons presented at the optimal moment in the journey.
Fewer zone errors
Invalid postcodes blocked before reaching operations.
Compliance built in
Waste types and restrictions captured at intake.
Technologies used
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